Provident Metals Reviews 2024- Is It Legit?

Is Provident Metals a legit precious metals company or a scam? What is their customer service like? This review is for anyone attempting to determine whether Provident Metals is a reputable company. Scroll down to learn everything you need to know about Provident Metals right away.

What Is Provident Metals?

Provident Metals Reviews

Founded in 2009, Provident Metals is a Texas-based precious metals company offering investment-grade precious metals, collectibles, as well as gold and silver IRAs.The majority of Provident Metals’ products are sold through their official website, where you will find price charts, detailed pricing information, and all the pertinent information regarding each and every item in their catalog. The company is renowned for its comprehensive customer education and affordable prices.


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Provident Metals Review Summary


Dallas, Texas


6125 Luther Ln # 465

Dallas, TX 75225-6202

Year Founded:



Michael Wittmeyer (CEO)


Opening Hours:

Mon-Fri, 8.00 am to 6.00 pm



Provident Metals Products

Provident Metals Products

Provident Metals boasts an extensive selection of numismatics, collectible coins, and IRA-eligible bullion. The most commonly offered precious metals are gold, silver, platinum, and palladium. If you are interested in investing in copper products, the ‘More Metals’ menu will lead you to copper rounds and bars. The coins and bars listed below are available at Provident Metals.


  • Gold Canadian Maple Leaf
  • American Gold Buffalo
  • Gold Australian Kangaroo
  • 1 gram gold bars
  • 5-gram gold bars
  • 20-gram gold bars


  • Silver American Eagle
  • Silver British Britannia
  • Silver Austrian Philharmonic
  • Kilo silver bars
  • 100 o-z silver bars


  • Platinum American Eagle
  • Platinum Canadian Maple Leaf


  • Palladium American Eagle
  • Palladium Canadian Maple Leaf

How Does Provident Metals Work?

Provident Metals is predominantly an online retailer of precious metals, selling primarily through its e-commerce store. They’ve created a user-friendly website to prevent consumers from becoming confused while perusing their extensive catalog. You can effortlessly locate and add products to your shopping cart. Credit cards, debit cards, bank wire, personal checks, certified checks, cashier’s checks, ACH/eCheck, bitcoin, or money orders are acceptable methods of payment. Credit card convenience checks and third-party checks are not accepted by Provident Metals.

Provident Metals Customer Service

The customer service team at Provident Metals is prepared to answer your questions and assist you with your purchases. In addition to email and telephone, Provident Metals offers a live chat support system through which customers can communicate with their support team in real time.

Pros of Provident Metals

  • Great selection of products
  • Customer education is offered
  • Excellent ratings on the Better Business Bureau (BBB)
  • Competitive Pricing
  • Precious Metals IRAs are offered
  • You can sell to the company

Cons of Provident Metals

  • Only serves the United States
  • Higher premiums on silver coins and bars
  • Multiple complaints online


Gold IRAs continue to be the top choice of the majority of genuine investors.
Take a peek at our top 3 recommended Gold IRA companies and the services they provide.

Provident Metals Reviews & Ratings

Provident Metals Complaints

The BBB profile for Provident Metals displays an average 4.72/5 star rating based on 130 customer reviews and 18 customer complaints from the previous 4 years. They have a rating of 3.3/5 on Trustpilot based on 3680 reviews, and a rating of 2.5/5 on Yelp based on 33 reviews. There are no reviews or ratings for Provident Metals on Trustlink or the Business Consumer Alliance.

Provident Metals BBB Rating

  • BBB: [4.72/5] 
  • Trustpilot: [3.3/5] 
  • Yelp: [2.5/5]
  • BCA: N/A
  • Trustlink: No Reviews

Is Provident Metals Legit?

Yes, Provident Metals is a legitimate business with Better Business Bureau (BBB) accreditation. In addition, the fact that they have been in operation for over a decade suggests that they are not a scam.

Provident Metals FAQ

  • Can You Sell Back to Provident Metals?

Provident Metals has a repurchase policy, so you can sell your items to them again. You only need to contact them and convey your assets to their location for appraisal.

  • Does Provident Metals offer Storage?

Yes, Provident Metals offers storage in partnership with third-party storage providers, such as the Delaware Depository, Idaho Armored Vaults, IDS of Delaware, and Brink’s.

  • Does Provident Metals offer Free Shipping?

Free shipping is available for orders of $199 or more, but only within the United States.

  • What IRA Custodian (s) is Provident Metals Affiliated?

Provident Metals partners with Preferred Trust Company to provide IRA administration.

Provident Metals Alternatives


Provident Metals is a precious metals dealer and IRA provider based in Dallas, Texas. The company’s high-quality products and free consumer education have earned it widespread respect. On the downside, the company has numerous online complaints and only serves clients in the United States.

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