United Gold Direct Reviews & Complaints 2024

Have you been searching for a reputable precious metals investment company? Do you question whether United Gold Direct meets your investment requirements? Learn about United Gold Direct’s products, fees, customer reviews, and complaints in this review.

What Is United Gold Direct?

United Gold Direct Reviews

United Gold Direct is a precious metals company based in Westlake Village, California. The company has endeavored to meet the requirements of precious metals investors and numismatic collectors for nearly three decades. Their diligence and commitment to cultivating beneficial client relationships have earned them widespread acclaim. The following is a brief overview of United Gold Direct.

United Gold Direct Review Summary


Westlake Village, California


2945 Townsgate Rd Ste 200

Westlake Village, CA 91361-5866

Year Founded:



Korey Koteles (Senior Account Executive)



Opening Hours:

Mon-Fri 8.30 am-430 pm Pacific Time


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Here’s our #1 Rated Gold IRA Provider>

United Gold Direct Products

United Gold Direct Products

United Gold Direct offers a wide range of investment-grade gold, silver, palladium, and platinum bars and coins, as well as pre-1933 coins. The company is aware of how adding gold to your portfolio can mitigate market fluctuations and reduce portfolio volatility. Therefore, they offer to convert your IRA or 401(k) into a Gold IRA to provide you with the highest level of investment security. Here are some examples of the products United Gold Direct offers.


  • British Sovereign Coins
  • Gold Russian Rubles
  • Gold American Buffalo
  • Gold American Eagle
  • The Danish Kroner Coin
  • Chinese Gold Panda
  • Mexican Gold Peso
  • Gold Hungarian Corona
  • 1 Kilogram Gold Bar
  • 1-oz Gold Bar
  • 10-oz Gold Bar


  • Kennedy Half Dollar
  • Buffalo Commemorative Silver Dollar
  • Mexican Libertad
  • Silver Canadian Maple Leaf


  • Platinum American Eagle
  • Platinum Canadian Maple Leaf


  • Palladium Canadian Maple Leaf

United Gold Direct Costs and Fees

United Gold Direct’s IRA fees and costs, including account establishment fees, administration fees, and storage fees, are detailed below.

Opening a Precious Metals IRA with United Gold Direct

They offer a free Gold IRA kit, but their website contains no information regarding precious metals IRAs. There are no IRA setup forms available for download on their website, so you must call and request that they be mailed to you.

United Gold Direct Storage

The firm recommends Delaware Depository for storage because it is an IRS-approved facility that provides insurance and segregated storage.

United Gold Direct IRA Custodian

Unfortunately, United Gold Direct has not disclosed the IRA custodian(s) with whom they work to offer precious metals IRAs.

Pros of United Gold Direct

  • Wide range of products
  • Free investor kit
  • Good ratings on Trustlink and Yelp
  • Offers Gold and Silver IRAs

Cons of United Gold Direct

  • Lack of transparency regarding the company’s management and IRA custodians.
  • Negative reviews and complaints on review sites such as Trustlink
  • Not BBB-accredited
  • You cannot order online
  • No live chat support

United Gold Direct Reviews, Complaints & Ratings

United Gold Direct is not accredited by the Better Business Bureau (BBB), and the platform contains no reviews, ratings, or complaints about the company. On Yelp, they are rated 4.5/5 stars with only 7 reviews. United Gold Direct received 4.8 out of 5 stars from Trustlink based on 21 user reviews and complaints. Surprisingly, both the Business Consumer Alliance (BCA) and Trustpilot lack reviews and ratings for United Gold Direct.

  • BBB: No reviews or ratings (view details)
  • Yelp: 5/5 rating, 7 reviews (view details)
  • Trustlink: 4.8/5 rating, 21 reviews (view details)
  • BCA: No reviews or ratings
  • Trustpilot: No reviews or ratings

Is United Gold Direct Legit or Scam?

Since 1996, United Gold Direct has been a reputable provider of superior products and services. Currently, the company appears to be engaging in unscrupulous behavior as they have listed a different address on Google My Business than on their website. In addition, they lack BBB accreditation and sufficient online reviews. On the basis of these observations, it is reasonable to conclude that United Gold Direct may have serious integrity problems. Therefore, we advise our readers to exercise caution.

United Gold Direct Alternatives


United Gold Direct is a precious metals company based in Westlake Village, California. Founded in 1996, the company offers retirement savers the opportunity to safeguard their fortune with precious metals. The company also provides collectors with rare coins. United Gold Direct lacks customer reviews and provides no information regarding its management team or IRA custodian partners.

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