United Gold Direct Reviews & Complaints

Have you been looking for a reliable company to invest in precious metals? Are you wondering whether United Gold Direct is the right fit for your investments needs? In this United Gold Direct review learn about their products, fees, customer reviews and complaints.

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What Is United Gold Direct?

United Gold Direct Reviews

United Gold Direct is a precious metals company based in Westlake Village, California. For nearly 3 decades, the company has endeavored to satisfy the needs of both their precious metals investors and numismatic collectors. Their hard work and dedication to building valuable relations with clients has earned them massive respect countrywide. Below is a quick review summary of United Gold Direct.

United Gold Direct Review Summary


Westlake Village, California


2945 Townsgate Rd Ste 200

Westlake Village, CA 91361-5866

Year Founded:



Korey Koteles (Senior Account Executive)



Opening Hours:

Mon-Fri 8.30 am-430 pm Pacific Time


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United Gold Direct Products

United Gold Direct Products

United Gold Direct offers a wide range of investment-grade gold, silver, palladium and platinum bars and coins, as well as pre-1933 coins. The company understands how adding gold to your portfolio can help offset market fluctuations and reduce volatility of your portfolio. Thus, they offer to convert your IRA or 401(k) into a Gold IRA to give you maximum investment protection. Below are a few examples of products offered at United Gold Direct.


  • British Sovereign Coins
  • Gold Russian Rubles
  • Gold American Buffalo
  • Gold American Eagle
  • The Danish Kroner Coin
  • Chinese Gold Panda
  • Mexican Gold Peso
  • Gold Hungarian Corona
  • 1 Kilogram Gold Bar
  • 1-oz Gold Bar
  • 10-oz Gold Bar


  • Kennedy Half Dollar
  • Buffalo Commemorative Silver Dollar
  • Mexican Libertad
  • Silver Canadian Maple Leaf


  • Platinum American Eagle
  • Platinum Canadian Maple Leaf


  • Palladium Canadian Maple Leaf

United Gold Direct Costs and Fees

Below is the breakdown of UGD IRA fees and costs including account setup fees, administration fees and storage fees.

Opening a Precious Metals IRA with United Gold Direct

UGD offers a free Gold IRA kit, but no detailed information is available on their website regarding precious metals IRAs. There are no downloadable IRA set up forms on their website, which means you must call them and the request for the forms to be mailed to you.

United Gold Direct Storage

United Gold Direct recommends Delaware Depository for storage since it’s and IRS approved facility offering segregated storage and insurance.

United Gold Direct IRA Custodian

Unfortunately United Gold Direct has not disclosed the IRA custodian(s) they work with to offer precious metals IRAs.

Pros of United Gold Direct

  • Wide range of products
  • Free investor kit
  • Good ratings Trustlink and Yelp
  • Offers Gold and Silver IRAs

Cons of United Gold Direct

  • No transparency about the company’s management team and IRA custodians they work with
  • Negative reviews and complaints on review sites such as Trustlink
  • Not BBB-accredited
  • You cannot order online
  • No live chat support

United Gold Direct Complaints

United Gold Direct is not accredited with the Better Business Bureau (BBB) and has no reviews, ratings or complaints on the platform. On Yelp, they are rated 4.5/5 with just 6 customer reviews. Trustlink awarded United Gold Direct a 4.8/5 stars rating based on 21 customer reviews and complaints. Surprisingly UGD lacks reviews and ratings on both the Business Consumer Alliance (BCA) and Trustpilot.

  • BBB: No reviews or ratings (view details)
  • Yelp: 5/5 rating, 6 reviews (view details)
  • Trustlink: 4.8/5 rating, 21 reviews (view details)
  • BCA: No reviews or ratings
  • Trustpilot: No reviews or ratings

Is United Gold Direct Legit or Scam?

United Gold Direct has been around since 1996 and are well respected for their great products and services. Currently, the firm is seemingly engaging in unethical activity as they’ve listed a different address on Google My Business from what is listed on their official website. Also, they’re not BBB accredited and lack sufficient reviews throughout the internet. Based on these observations, we can fairly conclude that United Gold Direct may have alarming integrity issues. We therefore urge our readers to proceed with caution while investing.

United Gold Direct Alternatives

United Gold Direct Reviews- Conclusion

United Gold Direct is a precious metals company based in Westlake Village, CA. Founded in 1996, the company offers retirement savers an opportunity to protect their wealth with precious metals. The company also offers rare coins for collectors. On the downside, United Gold Direct lacks customer reviews, and have no transparency about their management team or IRA custodians they partner with.

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