Gold Bullion Exchange Review, Ratings & Complaints

What is Gold Bullion Exchange? Is it a legit precious metals dealer or scam? Should you buy from them or look for a better alternative?

In this detailed review of Gold Bullion Exchange, we are going to discuss the company’s products, fees, customer ratings, complaints and more—to help you make an informed investment decision. Without further ado, let’s get started.

What Is Gold Bullion Exchange?

Gold Bullion Exchange Review

Gold Bullion Exchange is an online precious metals dealer that offers both IRA-eligible bullion and rare coins. The company was founded in 2011 and is located in Beverly Hills, California. With their experience of over 10 years in the precious metals industry, Gold Bullion Exchange has helped numerous clients to transition from traditional IRAs and 401(k)’s to precious metals backed IRAs. GBE partners with third party IRA custodians and depositories to offer IRA services.

Gold Bullion Exchange Review Summary


Beverly Hills, California


9107 Wilshire Blvd #450

Beverly Hills, CA 90210-5535

Year Founded:



Robert Gough (CEO)



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Gold Bullion Exchange Products

Gold Bullion Exchange Products and Services

Gold Bullion Exchange stocks a wide range of gold, silver, palladium and platinum bullion products, as well as rare coins. Below, we’ve listed a few examples of products from their online store.

Gold Products

  • Gold  American Eagle
  • Gold Australian Kangaroo
  • Gold American Buffalo
  • Gold Canadian Maple Leaf
  • Gold Austrian Philharmonic
  • Chinese Gold Panda
  • South African Krugerrand
  • Credit Swiss 24-Karat 1 oz. Gold Bar
  • Pamp Suisse 24-Karat 10 oz Gold Bar

Silver Products

  • American Silver Eagle
  • Silver Austrian Philharmonic
  • Silver Canadian Maple Leaf
  • 100-oz Johnson Matthey Silver Bar
  • 100-oz Engelhard Silver Bar
  • 2012 Year of the Dragon 10-oz Silver Bar
  • 10-oz PAMP Suisse Silver Bar
  • Chinese Silver Panda
  • A-Mark 10-oz Silver Bar

Palladium Products

  • Palladium Canadian Maple Leaf
  • Johnson Matthey 10-oz Palladium Bar
  • PAMP Suisse 10-oz Palladium Bar
  • Credit Suisse 10-oz Palladium Bar

Platinum Products

  • Platinum American Eagle
  • Platinum Canadian Maple Leaf
  • 1-oz Engelhard Platinum Bar
  • 10-oz Johnson Matthey Platinum Bar
  • 10-oz Credit Suisse Platinum Bar

For more information about Gold Bullion Exchange’s products, click here.

How to Buy from Gold Bullion Exchange

Gold Bullion Exchange has a secure checkout system that allows you to conveniently place orders online. The buying process begins with a simple online account creation process that allows you to log in and add products to the cart. If uncomfortable with the online ordering system, you can contact the company and place your orders through phone.

Get the Best Gold & Silver Deals from this Company>>

How to Sell to Gold Bullion Exchange

Unfortunately, Gold Bullion Exchange’s website lacks information on how to sell metals to the company. Thus, it’s safe to assume they have no buyback program in place.

Gold Bullion Exchange Customer Service

One of the top indicators of great customer service is the presence of a live chat feature on a company’s website. Live chat support enables the company to better address client issues as it allows for real-time communication. Sadly, Gold Bullion Exchange have no live chat feature on their website.

Gold Bullion Exchange Custodian

Gold Bullion Exchange offers IRA custodial services in partnership with Sterling Trust Company and STRATA Trust Company.

Gold Bullion Exchange Storage

Gold Bullion Exchange offers both segregated and non-segregated storage options through partnership with the Delaware Depository.

Gold Bullion Exchange IRA Fees

Pros of Gold Bullion Exchange

  • Wide array of quality products and services
  • Offers competitive prices
  • Free shipping is offered on all orders above $1500
  • High commitment to customer education via charts, blog posts and a FAQs page

Cons of Gold Bullion Exchange

  • Poor customer support
  • Lack of a buyback program
  • Not accredited with the Better Business Bureau
  • Lacks customer reviews and ratings on most online reviews platforms

Gold Bullion Exchange Reviews, Ratings & Complaints

Gold Bullion Exchange has 0 reviews and 0 complaints on the BBB. They’ve got an AAA rating on the BCA despite registering 0 customer reviews on the platform. Surprisingly, they lack reviews, complaints or ratings on Trustlink, Trustpilot and Yelp.

Is Gold Bullion Exchange Legit or Scam?

Gold Bullion Exchange is not a scam. It’s a legit precious metals company with over 10 years in business.

Gold Bullion Exchange Alternatives

Gold Bullion Exchange Reviews- summary

Gold Bullion Exchange is an online precious metals company offering IRA-eligible precious metals as well as rare coins. Additionally, the company offers precious metals IRA services in partnership with third party custodians and depositories.

Despite their great selection of products, Gold Bullion Exchange suffers from poor customer support due to lack of a live chat system. Moreover, they lack reviews, ratings and accreditation from the Better Business Bureau.

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