Reviews and Ratings 2023

Are you looking to invest in alternative assets through a self-directed IRA? If so, you need to find a reputable company to work with., previously called IRA Services Trust Company is one of the companies you may be considering. In this short review, find out if they are legit or scam, and whether we recommend it.

What Is Reviews, a subsidiary of Forge Trust Company, is a self-directed IRA custodian and administrator. The company is based in San Carlos, California, and has been around since 1969. Owing to immense experience acquired over the years, has managed to build formidable relationships with investors, gaining massive trust and acquiring numerous clients over the last 20 years. The company manages a whopping $13 billion worth of assets.

One unique feature of is that they offer both administrative and custodial services, unlike most other companies in the self-directed IRA industry. Also, they offer numerous investment assets which allows you to only select the ones that suit your particular investment needs. Products

As we’ve already mentioned, offers both custodial and administration services for your self-directed IRA. Besides, they offer numerous alternative assets so it’s up to you to decide what type of asset you wish to invest your retirement dollars in. Some of these assets include precious metals IRA, Real Estate IRA, Private Equity IRA, Crowdfunding IRA, Promissory Notes IRA and much more. Types of self-directed IRA accounts on offer include the Individual 401 (k), Roth IRA, Traditional Individual IRA, Simple IRA and SEP IRA.

Company Info


San Carlos, California


1160 Industrial Rd Ste 1

San Carlos, CA 94070-4128

Year Founded:



Edwin Blue, Gary Shumm



[usr 2.5] Not Recommended

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How It Works

how it works

Getting started with involves a simple 3-step process. You first need to decide what type of self-directed IRA account you wish to open, depending on your investment needs. After deciding on the type of account, you can now proceed to create an online account or download account application form from their website and complete it offline.

The second step is to fund your self-directed account either by transferring funds from your current IRA or by rolling over money from your existing IRA. If you don’t wish to roll over or transfer funds, there’s also an option to make annual cash contribution via check/electronic transfer.

The final step is to choose from the diverse range of assets on offer and contact’s staff to assist you complete your investment.

Pros of Choosing

  • Sophisticated Transaction Processing utilizes latest technology and therefore your transactions with them will not only be efficient but extremely accurate.

  • 24 Hour Access to Your Accounts

The company gives you the opportunity to access and manage your accounts at any time, every day.

  • Direct Assistance from Staff

You will receive direct assistance from their highly experienced staff should you face any issues during accounts opening, funds transfer etc.

  • Broad Range of Assets

As we’ve noted, offers a broad range of investment assets, unlike other IRA firms that offer only a couple off assets. Thus, they offer you the opportunity to compare and choose the assets that suit your needs.

  • Multiple Accounts to Choose from

They offer various types of self-directed IRA accounts for you to choose from.

Cons of Choosing

  • Fees not Disclosed Beforehand

The firm claims that their fees are reasonable and competitive. However, the fees are not disclosed beforehand which is a bad idea. It’s your right to know what you are expected to pay even before opening a self-directed IRA account with them.

  • Negative Customer Reviews and Ratings

We found lots of negative reviews and complaints on numerous platforms including the Better Business Bureau, with most of the customers decrying poor customer service by the company.

  • Higher Annual Fees.

Compared to other custodians we’ve reviewed,’s starting annual fees are a bit higher. Keep note that some of our top-rated IRA custodians completely waive your first year’s fees.

Accreditation, Customer Reviews & Ratings is accredited with the Better Business Bureau whereby they have an average rating of 1.6 out of 5 stars from 23 customer reviews and 6 customer complaints on the platform. Below is a screenshot of some of the reviews we sampled from the BBB.

customer reviews and ratings BBB

The firm has no reviews on the Business Consumer Alliance, Trustlink or Trustpilot. And on Yelp, boasts a 2.5 out of 5 star ratings from 53 customer reviews.

Should You Consider for Your Precious Metals IRA?

We would have recommended were it not for their poor ratings on 3rd party review platforms such as the Better Business Bureau. Multiple complaints accuse the company of poor customer service and exorbitant IRA fees. Thus, we recommend our top-rated precious metals firm instead which boast excellent ratings and reviews, as well as lowest IRA fees.

Click here to Learn about our Top-rated Precious Metals IRA Provider

IS Legit or Scam? has been in business for over 40 years. Furthermore, the firm manages over $13 billion worth of assets which goes to show how credible and legit it is. Thus, is not a scam.

Conclusion is a self-directed IRA administrator and custodian based in San Carlos, California. The firm has a longstanding reputation and has acquired thousands of clients in the past few decades. They are known for offering and extensive range of investment assets as well as a variety of IRA accounts.

On the negative side, has been accused of poor customer service and exorbitant IRA fees. Also, the company lacks reviews on trusted online platforms such as Trustlink, Trustpilot and the Business Consumer Alliance.

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