Goldstar Trust Company Reviews & Complaints

2.8/5 - (12 votes)

Are you looking for the best retirement solution that allows you to diversify your IRA portfolio with alternative assets? Can Goldstar Trust Company help you achieve your retirement goals or should your look elsewhere? Let’s find out in this comprehensive Goldstar Trust Company review.

What Is Goldstar Trust Company?

Goldstar Trust Company Reviews

What is Goldstar Trust Company and where is it located?

Established in 1989, Goldstar Trust Company is a self-directed IRA custodian based in Canyon, Texas. The company is has been offering unique retirement solutions for more than 30 years and currently manages over 2.5 billion worth of assets. Goldstar Trust is also known to offer trustee and escrow services.

Goldstar Trust Company Review Summary

Location:

Canyon, Texas

Address:

 1401 4th Ave, Canyon, TX 79015, United States

Year Founded:

1989

Management:

Jeff Kelley (President)

Website:

www.goldstartrust.com

Rating:

3 out of 5 stars (3 / 5) Not Recommended                                              

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Goldstar Trust Company Products & Services

Goldstar Trust Company mainly offers self-directed IRA custodial services, but they also offer trustee and escrow services. They are known to value customer education and an entire section of their website is dedicated to teaching you how to wisely choose your investments. Investments offered are mainly alternatives to traditional investments such as mutual funds stocks and bonds, and they include Real Estate, REITS, Publicly Traded Securities, Precious Metals, Crowdfunding and Church Bonds.

How Does It Work?

If you are new to Goldstar Trust Company, you can get started by reading the ‘Education’ section of their website where you will learn about the various investment assets on offer. Once you’re decided on the type of investment that suits your goals, proceed to the ‘Forms’ section to open your self-directed IRA account. Accounts available include Traditional IRA, Roth IRA, SEP IRA, SIMPLE IRA and Education IRA (ESA).

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Goldstar Trust Company Fees

Goldstar Trust fees vary depending on the type of asset, but the below fee schedule apply in general.

Account Setup Fee: $50

Annual Maintenance Fee: $75-$275

Account Termination Fee: $100

A more detailed Goldstar Trust Company fee schedule is available here.

Pros of Goldstar Trust Company

  • More Than 3 Decades In Business

They boast over 3 decades in business hence a lot of trust across the country. Owing to their long history and trust, the firm currently manages over $2.5 billion worth of assets.

  • Thorough Customer Education

An entire section of the company’s official website is dedicated to customer education, which goes to show how highly Goldstar Trust values customer education. You will find useful articles detailing the types of assets as well as awareness articles to help you make informed decisions and avoid fraud.

  • Multiple Investment Options

Goldstar Trust Company offers multiple investment options as well as numerous self-directed accounts.

Cons of Goldstar Trust Company

  • No Live Chat Support

Surprisingly, Goldstart Trust does not have a Live Chat support system that can hasten communication between support and clients. Instead, they have slower and cumbersome channels of communication such as email, contact form, FAX, Phone and Mail as their primary channels of communication.

  • Poor Customer Ratings

They average 3 out of 5 stars rating on most online review platforms which is definitely poor for a company that has been in business for decades.

  • Not BBB Accredited

An excellent BBB (Better Business Bureau) rating and accreditation is one of the factors consumers use to determine credibility of a firm. Unfortunately, Goldstar Trust is neither accredited nor rated on the BBB.

Accreditation, Customer reviews & Ratings

Goldstar Trust Company Rating

Goldstar Trust boasts a rating of 1 out of 5 stars on the BBB based on 4 customer reviews and 16 customer complaints file in the last three years.

On Yelp.com, they have a 1.5 out of 5 stars rating based on 19 customer reviews. The company is rated 4.2/5 on Trustpilot based on 79 customer reviews, and 2.8/5 on Glassdoor based on 3 votes.

Goldstar Trust lacks reviews, complaints and ratings on Trustlink, BCA, Ripoff report and many other renowned online consumer protection sites.

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Goldstar Trust Company Reviews Conclusion

Goldstar Trust Company is a self-directed IRA custodian that aims to offer unique retirement solutions that allow you to diversify your IRA portfolio with alternative assets to mutual funds, bonds and stocks. To achieve this, Goldstar Trust Company provides multiple self-directed accounts as well as investment options. The firm is also know to offer unmatched customer education.

Despite their great achievements, Goldstar Trust has a few cons which include lack of a Live Chat support, poor customer ratings and a lack of BBB accreditation.

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