FideliTrade Reviews, Ratings & Complaints

Are you interested in working with FideliTrade to achieve your investment goals? Is it a legit precious metals company or scam? Well, this FideliTrade review contains all the information you need to know about the firm to make an informed investment decision.

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What is FideliTrade?

FideliTrade Reviews

FideliTrade, also known as FideliTrade Incorporated, is a full-service precious metals company serving individuals, advisors, banks and brokers. The company was established in 1997 and is located in Wilmington, Delaware. Other than selling bullion products, FideliTrade assists retirement savers to set up gold and silver IRA accounts. They also provide free client education through their “Learning Center” wherein you’ll find insightful videos, FAQs and articles. One unique feature of FideliTrade is their quality bullion sourced directly from government and commercial mints.

FideliTrade Review Summary


Wilmington, Delaware


3601 N Market St, Wilmington, DE 19802, United States

Year Founded:



Jonathan Potts (President)



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FideliTrade Products 

FideliTrade products

FideliTrade mainly offers gold, silver, platinum and palladium bullion coins and bars. Examples include Gold American Eagle, Gold Canadian Maple Leaf, Gold South African Krugerrand, Gold Austrian Philharmonic, Gold Australian Kangaroo, 1 Kilo Gold Bullion Bars, Silver American Eagle, Silver Canadian Maple Leaf, 1000-oz Silver Bullion Bars, Platinum American Eagle, 1-oz Platinum Bullion Bars, Palladium Canadian Maple Leaf and 1-oz Palladium Bullion Bars.

How to Get Started?

It seems like FideliTrade’s websites is for informational purposes only as there’s no shopping cart available. Thus, to place orders or open a precious metals IRA account, you must contact the company for guidance. Below is FideliTrade’s updated contact information.

  • Telephone: 800-223-1080
  • Email:
  • Fax: 302-762-2902
  • Address: 3601 N Market St, Wilmington, DE 19802, United States

Accepted payment methods include credit card, bank wire and personal check.

Does FideliTrade Offer Precious Metal IRAs?

Yes, FideliTrade facilitates the precious metals IRA set up process by partnering with approved custodians and depositories. They will help you through the account creation process and funds transfer process, as well as provide IRA-approved bullion.

FideliTrade Custodian & Storage Options

FideliTrade does not have a preferred custodian. Instead, the choice of a custodian is at your discretion. As regards depository services, the firm partners with the Delaware Depository to offer both segregated and non-segregated storage.

FideliTrade Storage & IRA Fees

Who Owns FideliTrade?

According to the official website, Jon Potts is the owner and president of FideliTrade. He bought the company back in 1997 from Wilmington Trust, and transformed it into a hugely successful company, currently employing more than 50 people.

FideliTrade Customer Support

FideliTrade claims to offer world class customer service; their members of staff have a cumulative experience of 300 years in precious metals trading. Furthermore, their staff are incentivized for service, not sales, which motivates them to serve clients without bias.

Pros of FideliTrade

  • Wide array of IRA-approved gold, silver, palladium and platinum bullion
  • Insightful “Learning Center” equipped with articles, FAQs and videos
  • More than 2 decades in business is sufficient proof that the company is not only legit but reliable
  • Highly accomplished members of staff boasting a cumulative experience of 300 years
  • Offers secure, insured storage through the Delaware Depository
  • Authorized Purchaser of the US Mint
  • BBB accredited since 2016

Cons of FideliTrade

  • Does not have an online shop
  • They don’t have a preferred IRA custodian, leaving customers with the hardship of finding a reputable one
  • Limited reviews and ratings on the BBB and other online platforms
  • No live chat support on the website

FideliTrade Reviews, Complaints & Ratings

Despite their BBB accreditation, FideliTrade doesn’t have that many reviews online. We only found a handful reviews on the BBB and Glassdoor.

FideliTrade Ratings

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Is FideliTrade Legit or Scam?

With over 20 years in business, FideliTrade is obviously not a scam. They are a legit precious metals company, and one of the few dealers who are authorized purchasers of the United States Mint.

FideliTrade Alternatives

FideliTrade Reviews- summary

FideliTrade (FideliTrade Incorporated) is a bullion dealer and precious metals IRA provider based in Wilmington, Delaware. The firm was established in 1997, and offers gold, silver, palladium and platinum products. They are an authorized purchaser of the US Mint and boast a team of highly experienced employees.

On the downside, FideliTrade, lacks customer ratings and reviews online. Moreover, they don’t have an ecommerce platform.

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