Thinking about investing in gold, silver, or other precious metals? Moneymetals.com has become a leading name in the industry. But is it the right option for you? In this in-depth review, we’ll examine Moneymetals.com’s products, services, customer feedback, and overall reputation. By exploring the company’s credibility, we’ll help you determine if Moneymetals.com is a trustworthy partner for your precious metals investments.
What Is Moneymetals.com?
Moneymetals.com is a leading online bullion exchange and one of the largest precious metals dealers in the United States. With over a decade of experience, the company has earned a strong reputation for offering a diverse range of precious metals, including gold, silver, copper, palladium, platinum, and rhodium. Their commitment to customer education is showcased through their comprehensive ‘Education Center,’ which provides market news, analysis, newsletters, and FAQs to empower investors.
Beyond transactions, Moneymetals.com champions sound money public policies, reflecting their dedication to the broader financial landscape. Featuring an extensive product catalog and a focus on market education, Moneymetals.com has become a trusted resource for many precious metals investors.
Moneymetals.com Products
Moneymetals.com offers a comprehensive selection of bullion and coins, catering to both investors and collectors. From gold and silver to less common metals like palladium and rhodium, their catalog provides a wide array of options. Popular products include:
- Gold Products: Gold Coins, Gold Rounds, Gold Bars, Gold Fractionals, Canadian Gold Coins, Goldback Currency, .99999 Fine Gold Bullion, and Gold Jewelry.
- Silver Products: Silver Eagles, Silver Coins, Silver Rounds, Silver Bars, Silver Fractionals, Junk Silver, Canadian Silver Coins, Silver Bullets, British Silver Beasts, Silver Buffalo Rounds, Silver Walking Liberties, and Silver Statues.
- Other Metals: Platinum Coins, Platinum Bars, Platinum Jewelry, Palladium Coins, Palladium Bars, as well as rhodium and copper items.
With such an extensive inventory, Moneymetals.com ensures that investors can find the perfect precious metal products to meet their needs.
Does Moneymetals.com Offer Precious Metal IRAs?
Yes, Moneymetals.com facilitates precious metal IRAs through partnerships with various custodians, simplifying the process of incorporating precious metals into retirement portfolios. However, one drawback is the lack of transparency regarding their IRA fee schedule. To obtain this information, investors must contact customer service, which could be inconvenient for some.
For storage, Moneymetals.com offers the Money Metals Depository, their in-house secure depository, though customers are free to choose an alternative storage provider if they prefer. If transparency is a priority, you may want to consider other Gold IRA providers highlighted on this page.
How Does Moneymetals.com Work?
Moneymetals.com is a prominent online bullion dealer, featuring a user-friendly platform that makes it simple for customers to browse their extensive product catalog and place orders. The website is modern and easy to navigate, providing quick access to market news and educational resources.
They also offer a convenient buyback program, allowing investors to sell their precious metals back to the company at competitive rates. This added service provides flexibility, making it easier to liquidate assets whenever needed.
Pros of Moneymetals.com
- Extensive Product Selection: A diverse range of bullion and coins provides investors with numerous options to choose from.
- Established Reputation: With over a decade in business, Moneymetals.com is recognized as one of the largest bullion dealers in the U.S.
- BBB Accreditation: Accreditation by the Better Business Bureau enhances the company’s credibility and trustworthiness.
- Focus on Education: The website features a wealth of educational resources to help customers make informed investment decisions.
- Buyback Program: Their competitive buyback program makes it convenient for investors to sell their precious metals.
- Secure Storage Option: The Money Metals Depository offers a highly secure in-house storage facility for safeguarding assets.
Cons of Moneymetals.com
- Customer Service Issues: Numerous customer reviews highlight concerns about poor customer service and delays in order processing.
- Opaque IRA Fee Structure: The lack of transparency regarding IRA fees may deter some investors, as this information is only available upon request.
- Shipping Complaints: Several customers have reported problems with delayed shipments or lost orders, raising concerns about reliability.
Does Moneymetals.com Offer Secure Storage?
Yes, Moneymetals.com provides secure storage through their Money Metals Depository. This custom-built facility features UL Class 3 vaults, ensuring top-tier security for your precious metals. With this in-house storage solution, investors can rest assured their assets are safeguarded in one of the most secure environments available.
Moneymetals.com Buyback Program
Moneymetals.com offers a hassle-free buyback program for investors looking to sell their precious metals. With competitive pricing, it provides a reliable option for those who wish to liquidate their assets quickly and efficiently.
Shipping Fees
Moneymetals.com provides free shipping on orders of $199 or more, making it a cost-effective choice for larger investors aiming to reduce additional expenses.
Customer Reviews and Complaints
While Moneymetals.com generally receives positive feedback, there are notable complaints on major platforms like the Better Business Bureau (BBB) and Trustpilot. The company holds a 4.32-star rating on BBB based on 165 reviews and 41 complaints. On Trustpilot, it has a 3.3-star rating from 123 reviews. The most common complaints involve poor customer service, delivery delays, and dissatisfaction with product quality.
Here are a few excerpts from customer complaints:
- Dan P: “My package was not delivered, and I received no customer service—just policies and procedures that don’t help. The company kept my $88.00. I guess they need it more than me. Must be broke. Go figure.”
- Michael H: “Horrible customer service. Poor-quality coin. Asked for a refund but didn’t get the full amount. I also asked to exchange the coin for a different one of the same value, and they refused.”
- Bruce G: “I ordered 90% silver dollar coins totaling $1,500 on July 11, 2024. The shipment never arrived. By July 28, 2024, I had to stop my bank transfer, but they still charged my credit card. They claimed the card was needed for a bank wire transfer fee, but there is no fee. It’s an unbelievable runaround—no tracking number or anything.”
These complaints highlight recurring issues that potential customers may want to consider before making a purchase.
Frequently Asked Questions about Moneymetals.com
- Is Moneymetals.com a legitimate precious metals dealer?
Yes, Moneymetals.com is a reputable and trustworthy precious metals dealer. Established over a decade ago, they are one of the largest online bullion exchanges in the U.S., offering a diverse range of products, including gold, silver, platinum, palladium, and copper. The company is also accredited by the Better Business Bureau (BBB), adding to its credibility. - What types of products does Moneymetals.com offer?
Moneymetals.com provides an extensive selection of precious metal products, including:
- Gold: Coins, rounds, bars, fractional gold, jewelry, and .99999 bullion.
- Silver: Silver Eagles, coins, rounds, bars, fractional silver, junk silver, and collectible items like Silver Buffalo Rounds and British Beasts.
- Platinum, Palladium, and Rhodium: Coins, bars, and jewelry, as well as unique products like copper rounds and silver building blocks.
- Does Moneymetals.com offer precious metal IRAs?
Yes, Moneymetals.com offers precious metal IRAs through partnerships with multiple custodians. You can invest in physical gold, silver, platinum, and palladium as part of your retirement portfolio. They also provide secure storage through their Money Metals Depository, though the IRA fee schedule is not openly disclosed on their website, which may be inconvenient for some investors. - What is the Moneymetals.com Buyback Program?
Moneymetals.com features a buyback program that enables investors to sell their precious metals back to the company at competitive prices. This program offers a straightforward and efficient way to liquidate assets when needed. The buyback service accepts various forms of precious metals, including coins, bars, and rounds, giving investors flexibility when selling. - What shipping options does Moneymetals.com offer?
Moneymetals.com offers free shipping on orders of $199 or more within the U.S. For orders below this threshold, shipping fees apply, with costs varying based on location and package weight. Most shipments come with tracking information, although some customers have reported occasional delays or issues with tracking updates.
Moneymetals.com Reviews Conclusion
Moneymetals.com is a trusted and reputable precious metals dealer, offering a broad range of bullion and coins. However, the company does have some areas for improvement, including inconsistent customer service and a lack of transparency regarding IRA fees. While Moneymetals.com can be a solid choice for your precious metals investments, it’s important to remain cautious about potential shipping delays and customer service concerns.