If you’re considering buying or selling precious metals online, you’ve likely come across Bullion Exchanges. But is Bullion Exchanges legit and trustworthy? How do their services, pricing, and customer satisfaction compare with other leading gold dealers?
In this comprehensive Bullion Exchanges review, we’ll explore the company’s background, products and services, how it works, pros and cons, customer feedback, and ultimately help you decide whether it’s the right platform for your gold and silver investments.
▲ Location: New York, New York
▲ Products: Precious Metals
▲ Manager: Robert F., Head of Operations
▲ Rating: 3.6/5 ★★★☆☆
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What Is Bullion Exchanges?
Bullion Exchanges is a New York City-based precious metals dealer founded in 2012. Located in the heart of Manhattan’s Diamond District, the company is known for offering a wide array of bullion products and numismatic collectibles.
They specialize in buying and selling:
- Gold
- Silver
- Platinum
- Palladium
One unique feature is their online trading platform, which allows customers to lock in live prices, even on weekends and holidays—a flexibility rarely seen among precious metal dealers.
Whether you’re a seasoned investor or a first-time buyer, Bullion Exchanges aims to provide a seamless experience both online and in-store.
Bullion Exchanges Products & Services
Bullion Exchanges offers an extensive product catalog designed to meet the needs of investors and collectors alike. Their website is organized into categories that make it easy to browse by metal type, coin series, or mintage year.
Available Products Include:
| Category | Examples |
|---|---|
| Gold Coins & Bars | American Eagles, Buffalos, Pre-1933 Gold Coins, Gold Bars |
| Silver Coins & Rounds | American Silver Eagles, Morgan Dollars, Peace Dollars, 90% Silver |
| Platinum Products | Platinum Eagles, Canadian Maple Leafs, British & Australian Platinum Coins |
| Palladium Products | Palladium Bars, Palladium Rounds, Palladium Coins |
| Collectibles | Commemorative Coins, Certified Coins, Proof Sets |
| Exclusives | Limited mintage items for serious collectors |
⚠️ Note: Bullion Exchanges also advertises Precious Metal IRAs, but their website provides limited information about IRA setup, custodial fees, or storage options.
If you’re interested in diversifying your retirement portfolio with a gold IRA, we recommend checking out our Top 5 Gold IRA Companies for better transparency and support.
How Bullion Exchanges Works
1. Buying Precious Metals
- Visit bullionexchanges.com
- Browse or search for your desired product.
- Add items to cart and proceed to secure checkout.
- Payment options include bank wire, check, credit/debit card, PayPal, and cryptocurrency.
🛒 Online purchases are available 24/7, and pricing is locked in real-time—even during holidays and weekends.
2. In-Store Purchases
Prefer an in-person experience?
You can walk into their retail store located at:
📍 30 W 47th St, Store 1, New York, NY 10036, United States
In-store purchases may offer additional payment methods and same-day pickups.
3. Selling to Bullion Exchanges
- You can sell your precious metals online by submitting a quote request.
- Alternatively, bring your items to their NYC location for evaluation.
- Once your items are verified, you get paid via your preferred payment method.
Bullion Exchanges Pros and Cons
Here’s a breakdown of what customers love—and what they don’t—about Bullion Exchanges:
✅ Pros
| Feature | Description |
|---|---|
| Competitive Pricing | Prices are often lower than other major dealers like APMEX or JM Bullion |
| Wide Product Range | Offers rare and exclusive coins as well as mainstream bullion |
| Live Pricing | Lock-in feature available even on holidays and weekends |
| Fast Shipping | Orders typically ship within 1-3 business days |
| Transparency | Prices, weights, and descriptions are clearly listed on product pages |
❌ Cons
| Issue | Customer Complaints |
|---|---|
| Average Ratings | 3.6 to 3.7 stars on most platforms—lower than top-tier competitors |
| Damaged Coins | Some customers received dinged or scratched coins listed as “uncirculated” |
| Website Interface Changes | Sudden changes to site layout frustrate repeat buyers |
| Customer Service | Inconsistent support quality reported, especially on platforms like Yelp |
Bullion Exchanges Customer Reviews & Ratings
Customer reviews across major platforms are mixed. Here’s a snapshot of the company’s ratings as of 2025:
| Platform | Rating | Review Count | Notes |
|---|---|---|---|
| Trustpilot | 3.6 / 5 | 1,039 Reviews | Reports of fast shipping, but also coin quality issues |
| Google My Business | 4.5 / 5 | 836 Reviews | Mostly positive reviews, especially for in-store service |
| Yelp | 3.7 / 5 | 95 Reviews | Mixed feedback—great prices, but poor support |
| SiteJabber | 2.3 / 5 | 24 Reviews | Users cite poor communication and return issues |
| BBB (Better Business Bureau) | A+ (Accredited) | 14 complaints in 3 years | No major red flags, but not entirely spotless |
🔍 Takeaway: Ratings vary significantly by platform. While many praise the product selection and shipping speed, issues like coin condition and service responsiveness appear frequently.
Is Bullion Exchanges Legit?
Yes, Bullion Exchanges is a legitimate and BBB-accredited bullion dealer. They have served thousands of customers since 2012 and operate a physical storefront in New York City.
However, they may not be the best choice for beginners or IRA investors due to:
- Sparse information about IRA services
- Inconsistent customer service
- Mixed reviews on coin quality
If you’re looking for flawless customer support, IRA-friendly policies, and ultra-secure storage, consider top-rated alternatives like Augusta Precious Metals or Goldco.
Bullion Exchanges vs Competitors
| Feature | Bullion Exchanges | JM Bullion | APMEX | Augusta Precious Metals |
|---|---|---|---|---|
| Founded | 2012 | 2011 | 2000 | 2012 |
| BBB Accreditation | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| Physical Location | ✅ NYC Store | ❌ Online only | ✅ Oklahoma | ❌ Online & Phone Support Only |
| IRA Services | ❓ Limited Info | ✅ Available | ✅ Available | ✅ Specialist Support |
| Pricing Transparency | ✅ Live Prices | ✅ | ✅ | ✅ Educational Focus |
| Customer Ratings (Avg.) | ⭐ 3.7/5 | ⭐ 4.3/5 | ⭐ 4.2/5 | ⭐ 4.8/5 |
Conclusion: Should You Buy from Bullion Exchanges?
Bullion Exchanges is a solid option if you’re looking for:
- A large selection of bullion and collectible coins
- Competitive prices with live-lock features
- A brick-and-mortar store for in-person transactions
However, if customer service, perfect coin condition, or precious metal IRAs are your top priorities, you may be better served by other reputable gold dealers.
Frequently Asked Questions (FAQ)
Is Bullion Exchanges safe to use?
Yes. The site uses SSL encryption and is BBB-accredited. They also have a physical store in NYC.
Do they offer IRA-approved metals?
Yes, but information about IRA setup and fees is limited on their site.
What’s their return policy?
Returns must be initiated within 5 business days, and items must be unopened and in original condition. A 5% restocking fee applies.
Are their prices competitive?
Yes, prices are updated live and are generally lower than many competitors.
Do they ship internationally?
Yes, Bullion Exchanges ships to many countries, but international orders may incur customs duties.
Ready to invest in precious metals?
Compare Bullion Exchanges with our Top 5 Gold IRA Companies before you buy.
